Repair Process
Directions
Driving instructions - For a step-by-step road map to A&E Accident Repair enter YOUR postcode.
Accreditation
Q. Do you guarantee the repair work?
A. Yes, all body and paint work for the Life-time you own the vehicle, in addition to this, all parts are guaranteed as per the manufacturers schedules.
Q. My Vehicle Manufacturer Dealer states that I must have accident repairs undertaken by a dealer bodyshop or my warranty will be invalidated. Is this true?
A. No. All products used are manufacturer approved and we can undertake work to any make of vehicle and give the same guarantees as detailed above.
Q. Can I choose when I have my car collected and delivered?
A. We will endeavour to indicate morning or afternoon appointments which will be agreed with you in advance, however we do respectfully ask you to be as flexible as possible as traffic and unforeseen delays can sometimes impact upon this.
Q. Will all the damage I have pointed out be undertaken?
A. When dealing with Insurance claims, we are only able to undertake the work which has been approved by the Insurance Company that is paying for the repairs. If you are unhappy with the engineers decision it is important you contact your Insurance Company immediately.
Q.Will you carry out any other work I would like doing at the same time?
A. Yes. It is cost effective to have additional work carried out at the same time as another repair, please speak to one of our estimators for a detailed estimate. Please click here to view our additional services.
Q. Will you investigate any existing problems with my vehicle?
A. We carry out a complete vehicle check before commencing work, with any damage or faults being noted. If you suspect any electrical fault to have been caused by the accident you must specifically inform your Insurance Company of this fault. We can only investigate this problem if it is authorised by your Insurance Company and not deemed to be an existing fault or the result of fair wear and tear.
A. Yes, all body and paint work for the Life-time you own the vehicle, in addition to this, all parts are guaranteed as per the manufacturers schedules.
Q. My Vehicle Manufacturer Dealer states that I must have accident repairs undertaken by a dealer bodyshop or my warranty will be invalidated. Is this true?
A. No. All products used are manufacturer approved and we can undertake work to any make of vehicle and give the same guarantees as detailed above.
Q. Can I choose when I have my car collected and delivered?
A. We will endeavour to indicate morning or afternoon appointments which will be agreed with you in advance, however we do respectfully ask you to be as flexible as possible as traffic and unforeseen delays can sometimes impact upon this.
Q. Will all the damage I have pointed out be undertaken?
A. When dealing with Insurance claims, we are only able to undertake the work which has been approved by the Insurance Company that is paying for the repairs. If you are unhappy with the engineers decision it is important you contact your Insurance Company immediately.
Q.Will you carry out any other work I would like doing at the same time?
A. Yes. It is cost effective to have additional work carried out at the same time as another repair, please speak to one of our estimators for a detailed estimate. Please click here to view our additional services.
Q. Will you investigate any existing problems with my vehicle?
A. We carry out a complete vehicle check before commencing work, with any damage or faults being noted. If you suspect any electrical fault to have been caused by the accident you must specifically inform your Insurance Company of this fault. We can only investigate this problem if it is authorised by your Insurance Company and not deemed to be an existing fault or the result of fair wear and tear.
*Full terms & conditions on request
